Call Center Services

Alphapointe offers high-quality, cost-effective communication directly with your target audience via phone, direct mail, email, and SMS/text.

When you want professional-level communications, the Alphapointe call center team can help with both inbound and outbound communications for a wide range of industries.

Ready to learn about our call center services?

Book a Meeting

Industries Served

  • Colleges and Universities: Tele-counseling
  • Commercial Businesses: Customer service, call quality scoring
  • Government: Tech support, customer service
  • Hospitals: Customer service, switchboard
  • Research Organizations: Surveys
  • Technology Companies: Software testing, technical support, 508 compliance testing

Overview

Alphapointe’s contact center is a reliable, consistent alternative to other services, thanks to our highly experienced representatives. With a much lower turnover rate than typical contact centers, our representatives are more engaged and create a stronger customer experience for your organization.

We maintain rigorous quality assurance standards and offer you flexible reporting to suit the needs of your business. We’ll perform initial and ongoing campaign analysis and use agent feedback to make adjustments to service sooner, rapidly adapting to your customers’ needs.

We use a leading CRM and predictive dialing platform that’s fully internet-enabled and protected by a secure data firewall. We’re compliant with FTC and FCC do-not-call and call abandonment regulations, and all recorded calls are maintained for 90 days.